General Terms and Conditions Childcare Kicomm

General Information

Kicomm offers childcare places that are accessible to all parents, regardless of their place of residence. These General Terms and Conditions apply to all childcare places and form an integral part of the childcare agreement. Kicomm is a service provided by Commestate GmbH.

Philosophy

At Kicomm, we offer children and parents an individual childcare option in which each child has a dedicated, qualified caregiver. In our small group, we ensure personal and consistent care. Our experienced professional makes sure that every child feels safe and secure, while clear rules and a structured daily routine provide guidance and stability.

Care and Integration

The children are integrated into the daily structure and experience a sense of security – with values and rituals similar to those found in a family. We create a family-like environment in which every child feels accepted and can develop at their own pace.

Learning Through Discovery

Playful learning and curious exploration are at the heart of what we do. Cooking, gardening, playing, and experimenting together offer a wide range of opportunities to foster creativity and curiosity. Every day, we spend time outdoors to play and be active in the fresh air. In doing so, we promote natural language development and social learning through respectful interaction with one another.

Healthy Nutrition and Well-being

We place great importance on a balanced, healthy, and fresh diet – preferably using regional products. Our goal is to ensure that children feel completely comfortable with us: physically, mentally, and emotionally. Quiet spaces and established rituals create a safe and nurturing atmosphere.

Settling-in and Communication

We design the settling-in period individually and gently over the course of two weeks. Daily conversations with parents and regular exchanges ensure close cooperation, trust, and transparency. We encourage children’s participation and independence so that they can take on responsibility and develop their own identity.

Free Play and Social Development

Plenty of free play – both guided and independent – gives children the freedom to explore their world and make their own experiences. At the same time, we promote respectful interaction and support the development of friendships.

Media Literacy

We also address the use of media, enabling children to develop a healthy and responsible approach to it..

Educational Concept

Our educational concept is guided by the core values of safety, security, individuality, and development.
We view each child as an independent personality with unique needs, interests, and opportunities for growth.

Our principles:

• Individual Development: Each child is supported according to their age, abilities, and interests.

• Holistic Learning: Education takes place playfully and in everyday life – through free play, movement, creativity, experiences in nature, and social interactions.

• Fostering Independence: Children are encouraged to make decisions, take responsibility, and find their own solutions.

• Supporting Social Skills: Mutual respect, helpfulness, and constructive conflict resolution are core values.

• Language Development in Everyday Life: Language is intentionally promoted through play, storytelling, singing, and shared experiences.

• Awareness of Nature and the Environment: Gardening, excursions, and the careful use of resources teach children the value of the environment.

Our goal is to provide children with a safe, stable, and loving environment in which they feel comfortable and can thrive – both in their personality and in their social, emotional, and cognitive development.

Hygiene

At Kicomm, hygiene is of great importance to ensure the health and well-being of the children. We place emphasis on regular and thorough cleaning as well as on the personal hygiene of the children.

• Handwashing: A fixed part of the daily routine – especially after outdoor play and before meals.

• Fresh towels and washcloths: Provided daily.

• Changing towels: Individually prepared for each child and washed regularly.

• Toilet facilities: Cleaned daily, with guidance provided to children for hygienic use.

• Room cleaning: Vacuumed daily, with wet cleaning twice a week.

• Hygiene products: Soap, disinfectant, and wet wipes are always available.

• Ointments and zinc cream: Available when needed to prevent skin irritation.

Emergencies

We are well prepared for emergencies. We ensure that both in everyday life and on excursions, we can respond quickly and appropriately.

• First aid: A well-equipped first aid kit is available both on-site and during outings.

• Pain relief and disinfectants: Administered only with prior consultation and parental consent.

• Bandages and dressings: Sufficient supplies are always on hand.

• Medical contacts: Pediatrician and Zug Cantonal Hospital.

• Emergency contacts: Designated persons who are flexible and quickly available.

Daily Schedule

Indoor Area

The spacious 5.5-room apartment offers plenty of space for the children. A separate playroom invites them to spend time, play, and explore. The room is equipped with a variety of toys, which are regularly rotated, renewed, and supplemented.

On-site Outdoor Area

In the house’s own garden, there is plenty for the children to discover. Fun and play are always ensured.

By regularly rotating toys, we keep activities varied and engaging.

Interaction with nature plays an important role: there are raised beds and a greenhouse where the children can help plant and care for crops. The harvest is later prepared and enjoyed together.

Playgrounds in the Area

In Baar, there are numerous playgrounds with different designs, offering something for all age groups. The locations of the public playgrounds can be found on the website of the municipality of Baar.

Cooperations

We are always striving to find new partners that we can visit together with the children.

Admission Process & Settling-in Phase

1. Inquiry & Visit
Parents contact Kicomm, receive information about the offer, and have the opportunity to visit the premises.

2. Registration & Contract Conclusion
After written registration and a positive decision from both sides following the availability check, the childcare agreement is issued and signed.

3. Admission Meeting
On the first day of care, a personal meeting with the caregiver takes place. During this meeting, all important information about the child is discussed, including habits, preferences, health specifics, and family routines.

4. Settling-in Phase

• Individual two-week settling-in period, coordinated and planned with the parents
• During the first days, a parent accompanies the child
• Attendance times are gradually increased and adjusted
• Goal: a stable and secure bond with the caregiver and integration into daily life

5. Completion of the Settling-in Period
The settling-in period is considered complete once the child feels comfortable, actively participates, and shows confidence in interacting with the caregiver.

Opening Hours & Holidays

Regular Opening Hours
Monday – Thursday: 07:00 – 18:30
Friday – Sunday: by arrangement

Public Holidays
The public holidays of the Canton of Zug apply (details available at zg.ch).

Company Holidays
Announced by email no later than October 1st for the following year.

Fees & Payment Terms

Monthly Flat Rate

• Base: Care schedule of 4 days/week (16 days per month)
• Fixed price, regardless of public holidays, company holidays, or illness
• Personal needs (e.g., diapers, formula, sunscreen) are not included
• Care days cannot be exchanged or made up at a later time

Minimum Care Requirement

• 1 full day per week
• Half-day care is not available as a regular schedule

Additional Care (subject to availability)

• Full day: Standard rate CHF 160.– / Baby rate CHF 170.–
• Half day with lunch: Standard rate CHF 115.– / Baby rate CHF 125.–
• Half day without lunch: Standard rate CHF 100.– / Baby rate CHF 110.–

Registration & Administration Fee
One-time, non-refundable CHF 150.–

Rate Definitions

• Baby rate: 3 – 18 months
• Standard rate: from the month the child turns 18 months
• Rate change: effective on the 1st of the month following the age change

Payment Terms

• Invoice by email (postal delivery available for an additional CHF 5.–)
• Payment due no later than the 1st of the care month
• Recommendation: Standing order with value date of the 1st of the month

Reminders & Payment Arrears

• Late payment fees and interest may apply
• In case of repeated arrears, the childcare agreement may be terminated

Termination Policy

• Notice period: 2 months to the end of the month
• Must be submitted in writing by letter or email
• Applies also to a reduction in care days or switching to another Kicomm program

Reductions

Planned Absence (≥ 4 weeks)

• Maximum 10% reduction of the monthly flat rate
• Written notice required at least 4 weeks in advance
• Absence must be continuous
• Company holidays do not count towards this period

Illness or Accident (≥ 4 weeks)

• Maximum 10% reduction
• Medical certificate required
• Notification no later than 1 week after return

Care for Sick Children

• Sick or contagious children may not attend childcare
• Fever from 38°C: Child must be fever-free for 24 hours (without medication) before returning
• Stomach flu, influenza, chickenpox und notifiable diseases: Only after 24 hours of recovery or with medical confirmation
• Medication only with written authorization and clear labeling
• Parents must inform Kicomm immediately in the event of contagious diseases
• Illness during the day: Immediate pickup required

Illnes or Accident of the Caregiver

Short-term absences of the caregiver
In the event of a short-term absence (e.g., illness, accident), we will inform parents immediately and discuss the next steps together.

Medium-term absences of the caregiver
In the case of unplanned absences of up to two weeks, the organization of alternative care is the responsibility of the parents.

Long-term absences of the caregiver
For longer absences, Kicomm will make every effort to find a suitable replacement solution. The childcare agreement will automatically be terminated as of the date of absence.

If contagious diseases (e.g., stomach flu or common childhood illnesses) occur in the day care family, parents will also be informed immediately.

If the caregiver is unable to provide care for any reason, childcare costs will be fully waived for this period.

Additional Services

• Care on Fridays, Saturdays, Sundays (by arrangement)
• Holiday care
• Overnight stays in exceptional cases
• Transportation service (regular or occasional)
• Lunch service
• Care for children with disabilities (after prior assessment)

Data Protection & Terms

Kicomm complies with all data protection regulations and treats all personal information confidentially.
The data protection provisions and terms of Commestate GmbH apply (available at www.commestate.ch).